Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will need to provide the receipt or proof of purchase. To start a return, you can contact us at support@radiantwellness.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that you will be responsible for the return postage fees. You can always contact us for any return question at support@radiantwellness.com

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 business days. 

If you have not received your refund within 14 business days, please contact us at support@radiantwellness.com

SUBSCRIPTION ORDERS

Customers who sign up for a 30 day delivery, 60 day delivery or 90 day delivery subscription and are not completely satisfied with their RADIANT order, are entitled to a full refund within the first 30 days of receiving their most recent shipment. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To start a subscription order return, you can contact us at support@radiantwellness.com

If your subscription order return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that you will be responsible for the return postage fees. Your subscription will also automatically be canceled.

SALE ITEMS 

Only regular priced items may be refunded. Unfortunately, we cannot accept returns on sale items or gift cards.

DAMAGES AND DELIVERY ISSUES

Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item. You will have to provide a photo as proof and send it to support@radiantwellness.com, so that we can evaluate the issue and make it right.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@radiantwellness.com

MISSING DELIVERIES

In the event of a missing delivery, please allow up to 24 hours after the carrier marks your package as “delivered,” as it may still be in transit. If your delivery does not arrive within this timeframe, contact us, and we will work with you to provide either a replacement or a full refund.